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Domestic Shipping Policy

All orders are sent on tracked services by Royal Mail.

 Shipment processing time All orders are processed within 1-3 of business days. The transit time starts once you receive the dispatch email and tracking number.

Shipping rates and delivery estimates | Shipping charges for your order will be calculated and displayed at checkout.

Free Delivery For Orders Over £100

Standard Tracked Service £5.99 | Usually delivered within 3-4 Working Days

Royal Mail Tracked 24 £7.20 | Usually delivered within 1-2 Working Days

Special Delivery Guaranteed by 1pm from £19.99 | Next Working Day by 1PM

Special delivery is available Monday to Friday. Orders with the special delivery placed by 12pm will be dispatched on the same day. Weekend orders with the special delivery option will be dispatched on Monday.

Shipment confirmation and order tracking | You will get a notification when your order has been dispatched.

Local Pickup - Free

Choose the convenient local pick-up option for your shipment method and enjoy no shipping fees. Simply collect your order from our premises at the following address:12 Deer Park Road, SW19 3TL, London

Once you place your order with the local pick-up option, please wait for an email confirmation with your collection date and time. Once we receive your order, we will email you detailed collection instructions.

Our collection times are as follows:
Monday to Friday: 9:00 AM to 4:30 PM

We don’t have a showroom just yet, but we offer a convenient curbside collection service. We’ll carefully select the best plants for you. If you have any specific requirements or questions, please get in touch, and we’ll be happy to help: info@rebelplants.co.uk

For international Shipping | email to info@rebelplants.co.uk

We are unable to ship to the Scottish Highlands, the Islands of Scotland, Northern Ireland, the Channel Islands, the Isle of Man and the Scilly Isles.

Return and refund policy.

Once your parcel is delivered, we recommend opening it right away. Should any unexpected issues arise, please report them immediately to info@rebelplants.co.uk
Because plants are perishable and delicate, we do not accept returns except in cases of damage. Since every plant is unique and growth is seasonal, the plant you receive may differ slightly from the one pictured on our website.

We do accept returns on plant pots, accessories, vases, dried flowers, and plant prints. These items must be returned undamaged within 14 days of delivery. Buyers are responsible for return shipping costs and packaging. Once we receive the item in unused and undamaged condition, we will process your refund, excluding the original and return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value. Additionally, if your return brings your order total below the free shipping threshold, the standard shipping cost for your original purchase will be deducted from your refund.

For any return questions, please reach out to us at info@rebelplants.co.uk

Pre-Order & Custom Orders Policy: Pre-order and custom-made items are non-returnable and non-refundable. These products are manufactured or supplied specifically to your specifications upon order placement

Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. Claims for returns or refunds must be made within 7 days of receipt, and digital photos of the damaged item, box, and labels are required. We may request the item back to process your claim.

Exceptions / Non-Returnable Items
We cannot accept returns for perishable goods (such as plants or flowers) or custom products. Please reach out if you have questions about your specific item. We also do not accept returns on sale items or gift cards.

Customers are responsible for proper care of their items; therefore, we cannot accept claims or returns for mishandled products. Additionally, we do not accept claims or returns if plants have been repotted or pruned.

Refunds
We will notify you once we’ve received and inspected your return. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any questions or queries, a member of staff will always be happy to help. Feel free to contact us by email at info@rebelplants.co.uk or fill in the form with all your details, and we'll get back to you within 48 hours. 

Need a little more nature in your workspace? Get in touch at trade@rebelplants.co.uk to explore how we can help.

Love plants and want to be part of something growing? Get in touch at hire@rebelplants.co.uk and tell us a little about yourself.